Grid One Solutions: Your Source For Smart Grid Solutions

   Home          About Us           Contact Us

Loading

Grid One
Solutions

Call
Center
Operations

Services

AMI / AMR Deployments

Demand Response And Energy Management Programs

Contracted Meter Reading

Call Center Operations

Field Service Work

Joint Use Surveys

Storm And Emergency
Support Services

NESC Clearance Audits And
Utility Asset Inspections

Construction And Contractor Management Services

Professional Call Center Operations

The Grid One Solutions Call Center provides comprehensive services to a wide variety of utilities across the country. It plays a crucial role in many of the services offered by our company.

Our highly-trained, experienced and professional call center staff typically manages over one million inbound and outbound calls each year with a greater than 98% answer rate within 20 seconds. Services include:

  • Appointment setting
  • Reminder calls
  • Customer concerns and questions
  • Dispatching for routine, peak and emergency work
  • 24/7 link to emergency response personnel
  • Secure data management
  • Call recording and archiving capability
  • Customized For Your Customer Service Needs

    Using state-of-the-art equipment, the Grid One Call Center staff maintains a strong customer focus while paying close attention to the bottom line. We customize our Call Center service representatives’ scripts to meet your requirements for timely, accurate and respectful customer communications.

    Our multilingual Call Center team utilizes a third-party interpretive service when necessary to ensure complete and accurate communication with your customers.

    The Grid One Call Center is also available to assist in consumer education for Demand Response and Energy Management Programs.